Contributed by Shaun Dobbin, Chief Executive, Gomeeki
It’s no secret that Australia has lagged behind the rest of the world when it comes to mobile marketing.
Industries such as the retail sector have been slow to take up digital marketing and ecommerce strategies. However, with so many global businesses using digital and mobile marketing successfully, many Australian companies have now begun to adopt this new channel to reach their customers.
The question now is how organisations can optimise a mobile marketing strategy to ensure they reach all of their customers in the most effective manner.
The Use of SMS Marketing
While significant amounts of traditional direct marketing such as email and leaflets go unread or unnoticed, 97 per cent of SMSs are opened typically within minutes of receiving the message.
With these results, it's no wonder this form of marketing is a trend that businesses including gyms, beauty salons, retail stores, cafes and dance schools are tapping into to try to drive better results for their marketing efforts.
But is it right for your business?
It’s all about the customer journey – organisations must understand where and how their customers will be consuming their message. For example, organisations need to take into consideration their customer’s time and their activities throughout the day – an SMS campaign targeted at a market most likely to be at home will engage differently with the campaign, compared to a consumer who is at work with little down-time throughout the day.
Additionally, it comes down to cost – is this the most cost effective way to be reaching an audience? Organisations will dedicate a significant amount of their marketing budget to an SMS campaign that isn’t as effective as it really could be.
Push Notifications and Location-Based Marketing
An organisation using SMS marketing can potentially halve the cost of this campaign through the use of push notifications and taking advantage of the data usage plans that consumers have already paid for. Some Smartphone apps allow users to evade SMS charges through using their mobile data and instead communicating via apps.
These changes have forced organisations to think about other ways they can target their consumers and customise their mobile experiences through this data package use.
While mobile data usage is still small compared to other data consumed, the rate at which it is increasing is proof that Australia is becoming more and more mobile based. Organisations must now recognise that mobile is one of the top devices used by consumers to search for products and services.
Organisations can target their consumers through tapping into their location and taking advantage of location-based technologies such as Google Places. It’s about being accessible via mobile – if one organisation is not found during a mobile search, their competitors certainly will be.
To take advantage of this rise in mobile search, organisations now literally have to get themselves on the (virtual) map. If they aren’t, they are more or less invisible.
Android vs. Apple iOS – How does this affect my business?
The mobile market is an innovative, fast and dynamic environment. Current figures show that Android controls almost two-thirds of the market share in Australia, with Apple’s iOS having roughly 25 per cent. However while the iOS market share is declining, Android numbers are steadily increasing driven by multi-vendor product support.
But which platform should organisations focus their mobile strategy on - Android or iOS? Apple users are slightly more inclined to spend time and money on their devices but Android dominates almost two thirds of the market - a percentage many organisations would not want to miss out on.
In order to get the most out of the mobile market, organisations will want to cover the entire market by strategically aligning their mobile communication channels. A mix of Android, iOS and tailored mobile web sites is paramount for effective and sustainable customer communication.
Consider the high penetration of Smartphone devices in Australia, the increasing penetration of these devices into daily lives and businesses, and the statistically shown rise in Smartphone usage - communication and interaction with customers is becoming increasingly more mobile and if organisations aren’t then they may just be lagging behind the competition.
Gomeeki is Australia's leading Mobile service provider for business mobile marketing solutions. They are experts in cloud based multi-screen solutions providing a range of unique services and strategies for all stages of the customer journey, underpinned by industry leading technology.
With a blue chip client base including the region's leading operators, service providers and consumer brands, Gomeeki has been a pioneer in the Australian mobile sector, helping deliver innovative and compelling services.